Privacy Policy

Effective date: 01 February 2025

1. Introduction

Immerced (“we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit www.immerced.com (the “Website”), submit enquiries, use our services, or interact with us. We comply with the UK GDPR, the Data Protection Act 2018, and other applicable privacy regulations.

2. Who we are

Company: Immerced
Website: www.immerced.com
Email: [INSERT EMAIL]
Business address: [INSERT ADDRESS]

Immerced acts as the data controller for the personal data collected through this Website.

3. Personal data we collect

We may collect and process:

Information you provide

Name
Email address
Company name
Job title
Phone number
Website URL
Information submitted via contact forms or scorecards

Automatically collected information

IP address
Browser type and device data
Pages visited and interactions
Cookies and analytics data

Business-related information

Ecommerce performance indicators submitted voluntarily
Marketplace and expansion requirements

4. How we use your information

We use personal data to:

Respond to enquiries and provide requested information
Deliver scorecards, insights, and consultations
Provide ecommerce expansion and consulting services
Improve Website performance and user experience
Send relevant marketing communications (where permitted)
Protect against fraud or misuse

UK GDPR requires organisations to explain the purpose and lawful basis for processing personal data.

5. Lawful basis for processing

We rely on:

Consent — marketing communications and cookies
Legitimate interests — responding to enquiries and improving services
Contractual necessity — where services are delivered
Legal obligations — accounting and regulatory compliance

6. Cookies and tracking technologies

We use cookies and similar technologies for:

analytics and performance monitoring
marketing and advertising insights
improving Website functionality

You can manage cookie preferences through your browser or our cookie banner.

7. Data sharing

We may share data with:

CRM and marketing platforms
analytics providers
hosting and infrastructure providers
professional advisers
logistics, technology, and marketplace partners where required for services

We do not sell personal data.

Privacy policies must explain third-party sharing and how information is handled.

8. International transfers

Because Immerced supports international ecommerce expansion, data may be transferred outside the UK or EEA.

Where this occurs, we implement appropriate safeguards such as:

Standard Contractual Clauses
Adequacy decisions
Secure processing arrangements

9. Data retention

We retain personal data only as long as necessary:

enquiries — typically up to 24 months
client data — for the duration of engagement + legal retention
marketing data — until consent is withdrawn

UK GDPR requires organisations to explain retention periods or criteria.

10. Security

We implement appropriate technical and organisational measures including:

secure hosting
access controls
encryption where appropriate
internal data handling procedures

11. Your rights

You have the right to:

access your personal data
correct inaccurate data
request deletion
restrict or object to processing
withdraw consent
data portability
lodge a complaint with the Information Commissioner’s Office (ICO)

Users must be informed of their data rights and how to exercise them.

To exercise rights, contact: get@immerced.com

12. Marketing communications

We may send relevant insights and information about our services.

You can unsubscribe at any time using the link in communications or by contacting us.

13. Third-party links

Our Website may contain links to external sites. We are not responsible for their privacy practices.

14. Changes to this policy

We may update this policy periodically. The latest version will always appear on this page.

15. Contact

For privacy enquiries:

Email: get@immerced.com